Nexpall
02WhatsApp Business

Sell, support and get paid — without leaving WhatsApp.

We set up your WhatsApp Business account on the official Cloud API and build the automation around it: product catalogs, order flows, payment links and a support handoff that actually works.

  • Official Cloud API
  • In-chat catalog
  • Payments
Example catalogue and WhatsApp conversation showing an order and payment confirmationFIG.02
An example catalogue-to-checkout conversation
What’s included

A complete setup, not just a green checkmark on your profile.

Official Cloud API setup

Verified, official setup — not a reseller workaround. Built to scale with your business.

Product catalog & in-chat cart

Customers browse, add to cart and check out without ever leaving the conversation.

Payment links

Accept mobile money and card payments directly inside WhatsApp.

Custom automation flows

Automated replies, order status updates, reminders and abandoned-cart follow-ups.

Ecommerce integration

Connect your existing store so WhatsApp and your website stay in sync.

Team inbox & handoff

Route conversations to the right person when a human touch is needed.

WhatsApp rollout

Getting you set up

3 stages
  1. 101 / 03

    Verify & set up

    Business verification, the official Cloud API, number migration and the profile your customers will see.

  2. 202 / 03

    Automate the flow

    Catalog, cart, payments and the automated replies that run the routine parts of every conversation.

  3. 303 / 03

    Go live & optimize

    We watch real conversations, fix the drop-off points and extend the flows as your catalogue grows.

07Questions

Things people ask before we start

If yours isn't here, ask it on the first call — we'd rather answer it early than have it sit in the background.

Still unsure whether your process is a good fit? That's the most useful thing to bring to a first call — it's usually obvious within a few minutes, one way or the other.

Start a conversation
Do you work with businesses outside East Africa?

Yes. We're based in the region and most of our work is here, but everything we build runs in the cloud — the systems don't care where you are. The main things time zones affect are calls and on-site visits.

How long does a project take?

A focused automation or WhatsApp setup typically runs two to six weeks from kickoff to live. Larger systems and multi-step integrations take longer, and we'll give you a real timeline after the discovery call rather than a range designed to sound good.

Do I need to replace my current tools?

No. The whole point of integration work is to sit on top of what you already use. We only recommend replacing something when it's genuinely blocking you — and we'll say so plainly when it isn't.

What happens after launch?

Automations get better with real usage, so we stay on to monitor how they perform and tune the edges. Some clients keep a light monthly arrangement; others call us when they need something new.

What if automation isn't the right answer?

We'll tell you. Sometimes the honest answer is that a process needs a person, or that a simpler fix gets you most of the way. We'd rather say that on the first call than build something you don't need.

Who owns what you build?

You do. Code, flows and accounts are set up in your name and handed over with documentation, so you're never locked into us to keep things running.

Open for projects

Ready to turn conversations into orders?

Send us your WhatsApp number and what you sell. We'll map the flow you'd need.